Something went wrong during the connection with Magento 2? 

First of all, don't panic! Here are some tips that will help you solve your issue:

📌 Step 1: Check your Store URL

Have you correctly entered your Store URL? Remember that the url must be the same as you see in the address bar of the browser including http:// - https:// .

📌 Step 2: Check your Magento Credentials

Have you copied and pasted all your Magento Credentials correctly? Check them again! 

In case you missed this step or you think this might be the cause, read and follow carefully the guide again here:


📌 Step 3: Select "New" and "Processing" as Status and State

Remember that you need to select at least "New" and "Processing" as Statuses and as States for your Magento 2 Orders to be imported into ShippyPro. 

If you don't, Magento 2 will be correctly connected but ShippyPro won't be able to import new orders ready to be shipped. 


Still having some trouble connecting Magento 2?

If you need a hand, we're here to help. 👋  

Click on the chat logo on the bottom right of this page and tell us your issue or write an email to [email protected]

Done! 🎉


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