If you just tried a shipment but tariffs shown do not correspond to the negotiated rates from your contract, please check the following steps:

Make a quotation for the same shipment in your Carrier account.
Enter the same data as in ShippyPro (sender, recipient, parcels weight and dimensions).

Please check if services and prices match with the one shown inside your ShippyPro profile.

If rates do not match, please try to disable the option > Show tariffs with no VAT rates from ShippyPro Profile > Preferences > Carriers preferences.



If the carrier doesn't have a live rating system, please check pricelist that you set for that specific carrier from Carriers page > Edit prices.


From the menu on the top left, you can select the zone then you will match weight ranges and tariffs in order to calculate the exact rate.



Please check also the right column with all additional options like surcharges and VAT.

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