Here's our guide to set up Return Forms directly on your website. With Easy Return, you'll be albe to manage returns easily and see accurate statistics that will help optimizing your product catalogue.

To use the Easy Return section, it is necessary to subscribe to the Professional Plan.



Returns have a dedicated section on the dashboard called Easy Return. You can set up Easy Return following these steps:

Click on Easy Return to start. Select then Return Rules from the drop-down menu. In this section you'll be able to set rules and conditions to your return process. Click then on Next to continue. On the right side, you can see a draft of the return rule.



First of all, select all the possible reasons why your customers may want to return the item. For each reason, you have to set the all the following steps. You can either choose from the already available options or write down customized reasons. Click then on Next to continue.



Then select the date by which it is possible for customers to make the return.



In the third step, you can decide the range within which the total amount must be included.



Then, for each reason, choose the acceptable region for returns. By clicking on each region, you can exclude some countries.



In step 5, decide whether the customer or the company pays the shipping cost.
If you charge your customers, select then the address where the item must be shipped to. ShippyPro will automatically send an email to the customer.
Click Save Rule to set a new rule.



If your company is paying for the return shipping, you can choose if the request will be automatically approved or if you'd like to decide whether to approve it or not.
If you choose the automatic approval, add the address where the item must be shipped to.
Click Save Rule to set a new rule.



After the set up, click on Easy Return > Return Form. To add the return form to your website, copy and paste the code into your page between the <body><⁄body> tags. The widget will appear wherever you place it. On the right side, a draft of the return form will be displayed.



In the end, the last step is the possibility to add extra options to its own Return Form.



It is possible to set a customized input, in the window Custom Input Description, and them select the additional options, as to show the return address if the customer will be charged for the return shipment, to show or not the payment method and to allow or not the return for items with 0 value.

After the set up, you can check the return orders by clicking to Label Creator > Shipping Labels >** Views** > My return orders:



By clicking on Easy Return > Analytics you will see an overview of the returns with some statistics (Total Sales, Total Returns Value, Return Incidence, the items returned more frequently, etc.)

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