1. Login on Prestashop, then click on Advanced Parameters > Webservice



2. Add a new Webservice by clicking on the + icon



3. Click on Generate, then insert “ShippyPro” in the Key description field and check all the columns by clicking on the first check for every column.



4. Copy the Key and go back to ShippyPro.![](https://storage.crisp.chat/users/helpdesk/website/f89f7c14d481400/d67dc8ce-38ad-47cc-ae24-9c2e8d_1ee3pi4.jpeg)

5. On ShippyPro, click on the Marketplaces then click on Prestashop logo and insert your Prestashop domain URL which usually corresponds to the complete homepage URL of your site e.g. https://www.shippypro.com , without /shop.html or similar. and paste the Key. 

6. If ShippyPro succeeds in establishing the connection, a confirmation message will appear. Then you should click on Edit and select the folders from where you would like to import orders, to select more folders you should use CTRL. Every 10 minutes a sync will run, later on you can see orders in To Ship page.

7. If you don’t receive the confirmation message, please check your URL and Key then try to do this way:

Go back on Prestashop > Advanced Parameters > Webservice> Configuration you will find “Enable CGI mode for PHP”.
Change your settings (if it’s on No change in Yes and vice versa) and save.![](https://storage.crisp.chat/users/helpdesk/website/e4aef051bb275000/56d8d4e5-0762-427c-bc5f-16bbe5_7cf7g1.jpeg)
Then repeat the steps 4, 5 and 6.

If ShippyPro succeeds in establishing the connection, a confirmation message will appear then you should click on Edit and select the folders from where you would like to import orders, to select more folders you should use CTRL. Every 10 minutes a sync will run, later on you can see orders in To Ship page.

If you can’t proceed, contact our support team in chat, explaining that you followed this guide but still can’t connect Prestashop.

Our team will solve every problem and establish the connection.

Updated on 8 March 2019

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