You connected WooCommerce but you're facing some issues?
Keep reading to discover some useful tips to help you solve this issue.
Summary:
1. Import issues
API Legacy
Despite the threatening name, what you have to do is just to check if you have enabled this option. Proceed from WooCommerce > Settings > Advanced > Legacy API.
As well as WebHooks from WooCommerce > Settings > Advanced > WebHooks. You need to verify that the website's URL is, in fact, public to make sure orders are imported successfully.
Also, you can check to have followed all the steps needed for the connection by taking a look to our WooCommerce connection dedicated guide.
Orders status
ShippyPro only imports orders with the same status as the one selected inside Marketplace's connection menu, verify that all the orders not imported yet are marked like so. Remember that:
Orders synchronization to ShippyPro takes place every ten minutes.
Orders already marked as Shipped once won't be imported on ShippyPro.
Read/Write Access
Check if the User that approved ShippyPro connection is already active and still with read/write access.
Special Characters
Make sure that your WooCommerce orders only present digits, nor special characters nor symbols. Otherwise, these symbols won't allow shipping data to be imported. In this case, fix Orders IDs from the marketplace.
Order has been already shipped
It may happen even to the best of us, sometimes the order you're looking for has actually been already shipped.
In order to verify that, access Shipping Labels section and try searching for the order(s) missing through our Global Search button.
New WooCommerce connection
Create a new Woocommerce connection from Marketplaces section. If you'll then be able to see your orders, you can proceed removing the old WooCommerce connection inside ShippyPro.
User Consumer and Secret Keys
In case you still face some issues with your standard connection, try by enabling Use Consumer and Secret Keys:
Add then these two data that you can retrieve from WooCommerce > Settings > Advanced > REST API > Add APIKEY inside your WooCommerce account:
In case you connect your WooCommerce this way, please note that you'll be able to import your orders up to three months before as time filter can not be bypassed.
WooCommerce connection is not active
Verify if you have enabled your WooCommerce connection, from the Marketplaces section. In case you see it's in red, click on "Enable" and check your To Ship section in a few minutes.
Compatibility Mode
From WooCommerce > Advanced > Features try to enable the compatibility mode:
Nothing above seems to work out?
If nothing above seems to work out, you can try to:
Update order status again by clicking on Update inside Order Details.
Update the order as Processing, even if it already has Processing status and wait 15/20 minutes.
See if then it gets imported.
Remember that:
For all the orders received previously the connection to ShippyPro it won't be possible to import product's images and details such as the SKU and the quantity.
ShippyPro won't import orders older than 90 days.
Great amounts of orders imported simultaneously (hundreds or thousands for example) may come gradually and in a longer time. In this case try with a smaller number.
2. Update issues
Why my WooCommerce orders are not updated on the Marketplace?
It may happen that your order won't be updated directly on your marketplace, the reason for this is actually super simple! 🙌
In case the hourglass over the marketplace keeps remaining, verify the following steps:
Access to the left panel of WooCommerce Dashboard and click on WooCommerce > Settings.
Click on API tab.
Click on Keys/Apps and then click on the existing API Key.
Set the permissions to "Read/Write" and save.
Then try to update the orders again from Shipping Labels section clicking on Action > Update Marketplaces with shipments info:
If you have webhooks configurated on ShippyPro, make sure that theys are abilitated from Integrations > API > Webhooks.
For example, for tracking webhooks, order.updated webhook needs to be active.
In case you are receiving error message ''The HTTP code is 405 Method Not Allowed'' please verify:
the permissions for the API, it needs to have Read and Write Permissions
check if you have updated a security plugin that may be blocking the PUT API call
We suggest you to investigate further with your technicians.
Woocommerce status can only updated once
For this reason we suggest you not to update it directly on the Marketplace but wait for it to be done from ShippyPro.
3. General issues
Why my WooCommerce orders have a different ID than the ones present in ShippyPro?
In case you noticed that ShippyPro imported a different order number than the one present in your WooCommerce, it might be possible that you have a plugin that changes your Order IDs.
Indeed, we only import the original Order IDs from WooCommerce, and that's why the number displayed is different.
Do you still see WooCommerce tabs in the To Ship section after deleting the connection?
Not to worry, this happens because the connection is not yet deleted on our side.
A cron will periodically check and delete the connection (approximately every 10 minutes)
Some useful tips
If you employ third party plugin, order's data may not be imported or be imported incorrectly.
Our integration does support CSCart Multivendor.
In case you noticed that ShippyPro imported a different order number than the one present in your WooCommerce, it might be possible that you have a plugin that changes your Order IDs. Indeed, we only import the original Order IDs from WooCommerce, and that's why the number displayed is different.
Are you displaying the wrong image for your products inside ShippyPro? In case you have different products, you'd need that each product has a different SKU: otherwise in case of repeated SKUs and different image, only the first image will be displayed for each one.