ShippyPro helps you also understand why your customers are returning your products. 

🔑 Upgrade your plan to Professional to start managing your returns easily. 

You’ll get access to useful insights to optimize your customers’ experience. Learn how to improve your business by discovering common reasons for returns and the most returned items. 

Let's see how it works! 🔎
 

1. How Analytics work ⚙️

By clicking on Easy Return > Analytics, you'll have an overview of your returns with some statistics.

You can either see your daily returns or the one of the last 7, 14. 30, 60, or 90 Days. 

Note: Please note that the default is one day. 

These insights are really useful to understand how you can improve your return policy, for example. 

ShippyPro analyzes:

  • your Return Incidence,
  • the most Common Reasons your customers give for returns,
  • which Carriers that have a higher return incidence, 
  • Countries with a higher return incidence,
  • your most returned items and their incidence. 

 

2. How Return List works 

All your returns will be displayed here, alongside a recap of all the information you need.  

Carrier

Under Carrier, you can see with which carrier the order was first shipped to the customer and the carrier that returns the item/s.
 

Tracking

Under Tracking, you can find the tracking of the outbound shipments and the tracking of inbound shipment (the return). 

Click on the Tracking Number to see the Tracking History of each returned shipment. If you click on the Tracking Number again, you'll be redirected to the carrier tracking page.
 

Action

Under Action, you can add a note to the return shipments. 

Your note will appear under Customer Name.

Done! 🎉

 

⚡️ Take a Tour!

Want to see how Easy Return Analytics really works? Click here to take a quick tour of this page. 

 
🔑 Remember that you need to upgrade your plan to Professional to be able to take the guided tour. It will only take you a few minutes! 

 

🔍 What's Next?


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